Ade Banjoko, Fraud Manager, ZAIN Nigeria, Nigeria

Prior to working at ZAIN, Ade worked in the banking, outsourcing and telecoms industries. His work has involved frequent travels within Africa, Europe and the United States, ensuring a global perspective. He previously worked as a Software compliance Manager at AOL International, and prior to that he worked as a Senior Data Fraud Analyst with Energis UK and pioneered the fraud management and forensic unit in MTN Nigeria. He is presently the fraud manager in ZAIN Nigeria. Ade is also the Chairman of the GSM Africa Fraud Forum. Ade has over 10 years working experience in Fraud Management, Security, Risk and Compliance

Pamela Noriega, Revenue Assurance and Fraud Manager, Nuevatel, Bolivia

A true leader in telecoms Revenue Assurance and Fraud Management, Pamela has been GRAPA’s Regional Chair for Latin America since 2008. Over the past half decade, Pamela was tasked with starting one of the most innovative, successful and well run Revenue Assurance and Fraud Departments in Latin America at Nuevatel Bolivia. Having built her department from the ground up, Pamela has been able to put her department at the core of her telco’s strategic vision, making Revenue Assurance a driving force in assisting with New Product Development, accelerating and assuring innovative customer driven products to successful market launches.  Pamela has also taken on active roles in fraud detection and deterrence, as well as margin and market assurance. She was well armed to achieve the task set for her in setting up this cutting edge function, that has become a model for telcos looking to start up Revenue Assurance and Fraud Departments, due to her extensive experience in Finance, Risk Analysis and Project Management in industries as diverse as Banking and Telecommunications. In her time with Nuevatel Bolivia, her hand-picked department has never failed to deliver great value, constantly providing significant increases in coverage of revenue at risk.

Badee' Awwad, Revenue Assurance Supervisor, Wataniya Mobile Company, Palestine

With more than eight years experience in Telecoms Fraud and Revenue Assurance, Badee’ has been a GRAPA member since 2007. Having previously worked for the Palestinian Cellular Company, Jawwal, as an Anti-Fraud Supervisor, he was an active participant in establishing the Revenue Assurance function there. During his time with Jawwal, Badee’ also helped establish a new unit under Fraud Management called New Subscribers Control. This unit's main function was to audit subscription applications, activate lines, and control usage for the subscriber’s first invoice. He is currently a Revenue Assurance supervisor for Wataniya Mobile Company – Qtel in Palestine, having participated in Wataniya’s launch in October 2009. He is tasked with the responsibility of building, from the ground up, a world class, standards driven Revenue Assurance and Fraud Department at Wataniya Mobile.

Md. Faizur Rashid, Fraud Management, RA, Finance, Recently from Digi, Malaysia

Md. Faizur Rashid started his career as a Software Developer with an Information Technology background. He has a very unique experience of RAFM system development and has played a large role in the success in establishing RAFM function.
He has hands on experience in almost all telco value chains. These include managing idd, roaming and credit card fraud, minimizing CDR rejection in rating and billing, designing  prepaid debit credit reconciliation control to prevent internal fraud and monitor IN health from a single point. An unconventional control designed by Mr. Rashind beyond CDR value chain helped the organization to stop fraud and revenue leakage in sells and distribution value chain, saving a large percentage of total revenue. Mr. Rashid has worked for Grameenphone ltd of Bangladesh, DiGi Telecommunication SDN BHD of Malaysia and will now be going to join Axiata (Bangladesh) Ltd for a short term project.

Jan Van der Steen, Manager Advisory Services, Ernst and Young, Belgium

Jan Van der Steen is manager - Advisory Services at Ernst&Young, with specialization in telecom fraud and revenue assurance. He has advised several international telecom operators in fraud related matters like forensic investigation, conducting entity-wide fraud risk assessments, implementation of fraud control frameworks, drafting of detailed control requirements, guidance in selection and implementation of fraud management system, drafting of fraud policies and more.
He gained extensive experience in telecom fraud at Orange, France Telecom and is Fraud Manager ad interim at a large Belgian quadruple telecom operator.

Garry Brown,  Head of Business Risk, Digicel, Trinidad and Tobago

Bio Coming Soon