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 The GRAPA Telco Fraud Officers Boot Camp is a 5-day intensive training program
and workshop designed to provide both the experienced Telco Fraud Management
Specialist and the new initiate to Telco Fraud Management with a clear,
comprehensive understanding of the depth, breadth and scope of the Telco Fraud
Detection and Deterrence job.
The course is based upon the extensive and systematic research sponsored by the
GRAPA organization into the problems and issues created by fraud in the
telecommunications environment. Fundamental foundations for the approach have
been assembled from such sources as the ACFE, ISACA/Cobit, SOX and GRAPA’s own
benchmarking and workshops.
Practical, Systematic and
Comprehensive
Three words best describe this training event: Practical, Systematic and
Comprehensive
Practical – The course focuses on the real problems, issues and challenges that
face telcos and telco fraud officers today. The program is focused on answering
the two fundamental questions that all fraud officers face: What do I do? How do
I get it done?
Systematic and Comprehensive - This course provides the student with a complete
360 degree view of the problem of managing the Fraud Risk and Remedy Lifecycle.
You will understand ALL of the different aspects of the job and ALL of the
different things you need to do in order to get them under control.
Key Ingredients of the Program
Students taking this course will learn about:
The GRAPA Fraud Detection and Deterrence Lifecycle - a comprehensive framework
which describes all of the different jobs, disciplines, KPIs, controls and
methodologies necessary to provide the telco with a complete blanket of security
for all fraud exposures.
The GRAPA Fraud Officers Standards – a set of operational, organizational,
ethical and procedural guidelines for the integration and leveraging of all of
the existing fraud, audit, security and revenue assurance assets that the firm
has to the greatest benefit.
What makes this program unique?
Detailed understanding and breakdown of all of the different domains that make
up the fraud detection and deterrence area, including the 7 major categories of
fraud risk:
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Network Intrusion Fraud |
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Partner and Bypass Fraud |
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CRM and Sales Fraud |
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Supply Chain and Inventory Fraud |
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Accounting and Administrative Fraud |
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Revenue Chain Fraud |
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Averse Accessory Fraud |
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Detailed and systematic breakdown of each of these fraud categories into their
component aspects, including:
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Operational
Domain Knowledge: Target Decomposition, Definition and Diagnosis –
Learn how the target domain works and what its key vulnerabilities are. |
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Method of
Ingress Analysis – Learn how fraudsters penetrate these domains, and use that
penetration to accomplish their objectives |
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Exploits
and Examples – Learn about the specific scams, rip-offs and other exploits that
have actually been suffered by other telcos, and learn how to address them.
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Controls,
Corrections, Compliance and Prosecution – learn the different ways of
approaching, addressing and remedying the risks in each of these areas. |
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Fraudster
Profiling – Learn the profiles of the typical fraudster in each of the domains.
How to identify them. How to address them. How to trap them. How to deter them.
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Job Titles of
People Who Should Attend This Training: |
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Fraud
Management Engineer |
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Fraud Analyst |
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Fraud Engineer |
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Fraud
Specialist |
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Internal
Auditor |
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Auditor |
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Security
Specialist |
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Regulatory
Compliance Officer |
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CFO |
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Law Enforcement
Officials |
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Government
Security Officials |
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Risk Management
Officer |
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Guarantee:
People who attend this course will come away with:
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A
clear understanding of the full scope of fraud risks
being faced by telecoms today (Understanding of the
7 Major Fraud Domains)
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An
organized, consistent and systematic methodology for
the detection, deterrence and prosecution of fraud
within each of these domains (Fraud Detection and
Deterrence Lifecycle – FDD)
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A
working knowledge of the operational principles,
details and environment that make up the 7 Major
Fraud Domains. This knowledge equips the student
with the background information necessary to do an
efficient and effective job of finding, prosecuting
and preventing fraud risks. (Practical, realistic
understanding of how things work in each area).
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Training in methods of investigation, evidence
gathering, building a prosecutable case and
sponsoring the prosecution process. (Investigators'
Discipline)
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Approaches that will allow you to establish an
ongoing, productive, two-way relationship with law
enforcement, regulatory and other government
agencies in order to protect your company and the
public from fraud, cybercrime and terrorism in all
of its aspects. (Law Enforcement Interface)
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Working knowledge of the proven techniques for the
detection, deterrence and prosecution of fraud in
the over 100 most commonly occurring, damaging and
expensive exploits suffered by telecoms.
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Guidelines and coaching in how work together and
coordinate the activities of fraud, audit, SOX,
regulatory compliance, security and accounting
personnel in order to create the best Fraud Security
Blanket possible.
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Guidelines and coaching of how to set up, run, measure
and manage a Telco Fraud Officer Deterrence and
Detection Department.
Become the “fraud
expert” in your company.
Who should attend
this course:
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People interested in understanding the full
extent of fraud risks being suffered by telecoms
today, and what other risks are likely to be suffered in the near future
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People who wish to work as telco fraud officers
(working with fraud management systems, security,
audit, SOX, risk management, regulatory compliance
or other fraud containment functions)
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People who wish to set up a Fraud Risk Officer
department or function within their organization.
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Regulators, law enforcement or government officials
interested in better understanding the many
different aspects, capabilities and vulnerabilities
that a typical telecoms environment represents.
Certification:
The Telco Fraud Officer Boot
Camp course represents ½ of the training required to
attain certification as a Certified Telco Fraud Officer
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Students who attend this training and pass the concomitant exams will be awarded
Certification – Telco Fraud Analyst.
To attain full recognition as a Certified Telecommunications Fraud Officer the
student must complete an additional 40 hours of training (The GRAPA Core
Curriculum) as well as meeting requirements of work experience and testing.
For upcoming Telco Fraud Officer
Training Events, please visit Upcoming Events.
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