Our Teaching Approach
Our dynamic teaching approach engages students with technical sophistication applied to a broad range of narrowly defined topics. We integrate relevant industry information across an equally extensive range of political, financial, operational and organizational domains. The Telecom Fraud Academy teaching style combines technical detail, organizational and operational consequences, along with how to establish and maintain high professional standards and KPIs.
Telecom Fraud Academy classes are more than lecture sessions where the students simply "watch the show." Our courses are participative and interactive. Students are expected to research current practices at their own organizations and participate in problem solving workshops through the training. This enables students to leave class with a renewed sense of identity, confidence and professionalism.
Our Faculty
Louis Khor
Since joining GRAPA’s executive team in early 2009 as Director of Research to oversee curriculum development, Louis has been the chief architect of GRAPA’s Telco Fraud Certification program.
Rob Mattison
Rob Mattison is a world renowned expert in the telecommunications area, and the President of the Global Revenue Assurance Professionals Association (GRAPA).
Pamela Noriega
Pamela has been GRAPA’s Regional Chair for Latin America since 2008 and a successful Revenue Assurance and Fraud Manager for the past four years in one of the most innovative Telco Operators in South America.