About Louis Khor
A key member of GRAPA’s executive team, Louis Khor is the Lead Project Manager for GRAPA’s Proof of Principal Partnerships, where industry standard practices in Telecoms Fraud and Revenue Assurance are implemented in real-world operational environments. Louis assists Managers and Executives, tasking partner team members on the practical work of mapping, calibration, contracting and compliance of fraud forensic controls throughout the telecoms environment as part of the ongoing standards verification process.
A Senior Lecturer and GRAPA Certified Faculty, Louis has taught GRAPA’s certification and training classes throughout his tenure, personally certifying scores of fraud and revenue assurance professionals. Louis conducts GRAPA’s advanced training in specialist fraud topics including interconnect bypass, telecoms logical and physical security, fraud KPIs, managing telecom fraud departments, etc.
Since completing his post-graduate work, Louis has been a Lead Consultant and Senior Analyst with one of the premier telecoms consultancy and analytics firms in the US, where he project managed Sector Analysis Projects on Fraud and Revenue Assurance as well as the risk impact of new technologies including Fixed Wireless, Metro Ethernet, WiMAX, DOCSIS 3.0, SIP/VoIP, Cable Telephony, etc. based on primary research and detailed forensic data.
He retains status as an Officer with the Singapore Armed Forces (Reservist), having formerly been an Infantry Platoon Commander, where he was responsible for investigations, interviews and interrogations, disciplinary prosecutions, as well as the inventory and audit of key assets including weapons, equipment, confidential records and documents, etc.
Louis is a Certified Telco Fraud Officer (TFO) and a Certified Master of Revenue Assurance Management (CM-RAM).
About Rob Mattison | About Pamela Noriega
Student Testimonials
This program was benefical to what I do on a daily basis. I can walk away feeling armed with the tools I need to correctly do my fraud examinations. I learned things that I never would have been exposed to, and for that, Louis and GRAPA, I thank you.
— Donte P Douglas, Network Transport Accounting Manager
The content and the instructors of this training (Louis and Rob), organized by GRAPA, were great. I've gained lots of information and experiences which are very useful and which will be used by me in future investigations and analyses.
— Mikail Mahmudov, Fraud & Credit Control Unit specialist, Azercell Telekom BM
Very Interesting traing with lots of real cases that helps to understand the fraudster's mind and vulnerability points of our systems. Some technical parts seems pretty complicared but thanks to the instructors Louis and Rob, everything became very simple and easy to understand.
— Eldar Zakir Mursaqulov, Fraud Specialist, Azercell Telekom BM
Publications by Louis Khor
Blog
Telecom Fraud Warriors
The Telecom Fraud Warriors blog discusses the unique problems faced by Fraud professionals in the telecommunications industry. Topics include the relationship between fraud and management, building a fraud team, and techniques for keeping up with the fraudsters so professionals can be confident that they are protecting thier environment from the biggest threats to revenue.
Townhalls and Videos
Original Telco Fraud Officer Program Materials:
Telco Fraud Officer Day 1: Is Your Telco a Free Meal for Fraudsters? Webinar Video and Handouts
Telco Fraud Officer Day 3: Broken Trusts: Customer and Employee Fraud Webinar Video and Handouts
Telco Fraud Officer Day 4: The Prisoner's Dilemma: Partner Fraud Webinar Video and Handouts
Conferences
LOUIS KHOR HAS PRESENTED AT THE FOLLOWING CONFERENCES:
Speaker for Arena Revenue Assurance, Fraud Reduction and Cost Management in Telecoms, London
Delegate for Frost and Sullivan OSS/BSS
Speaker for IBC Revenue Assurance and Fraud Management - Panama
Speaker for IQPC Telecom Revenue Management and Prepaid Mobile North Asia
Speaker for SITM Communique Click here to see a video of Louis's presentation
