About Pamela Noriega

As Director of Emerging Markets, Pamela is a Senior Lecturer for certification and training classes in revenue assurance. She conducts advanced training on revenue governance models, revenue assurance KPIs, interconnect bypass, managing telecom revenue assurance departments, etc. During her time with GRAPA, Pamela has been the driving force behind the development of GRAPA’s standard controls, governance models, and domain analysis methodology (DAM). As lead faculty for the South American region, she provides Revenue Assurance Academy Training in both English and Spanish.

Prior to joining GRAPA’s executive team, Pamela had been tasked with starting and running the revenue assurance and fraud department at one of the most innovative telco operators in South America. Having built her department from the ground up, Pamela was able to put the revenue assurance function at the core of her telco’s strategic vision, making revenue assurance a driving force in assisting with new product development, accelerating and assuring innovative customer driven products to successful market launches.

Her work and thought leadership has become a model for telcos looking to start up revenue assurance and fraud departments, due in large part to her extensive experience in finance, risk analysis, and project management in industries as diverse as Telecommunications and Banking.

Pamela is a Certified Practitioner of Revenue Assurance (CP-RA).

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Publications by Pamela Noriega

Presentations and Townhalls

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Implementing Effective Fraud and Risk Assessment when Launching New Services and Promotions

Assessing the Impact of Migration to VoIP on the Spike in the Enterprise Fraud

Primera Asamblea de Miembros en Espanol sobre los Estandares de GRAPA

Conferences