Overview

The telecommunications company represents the single most powerful and pervasive form of communication known to man, and the creative energies of criminals and terrorists are constantly being applied in order to determine new ways to leverage this power to their advantage. Students in this class will learn the methodology and best practices for fraud management, forensics and data warehousing and data mining for telecoms fraud. Students will learn to use data warehousing, or a "forensics lab," to maintain a database of fraudster schemes for use in future investigations. Data mining techniques will be covered to ensure students are capable of locating key characteristics of a typical fraudster and using this knowledge to their advantage to enhance investigations.

Additionally, working with regulators, government and law enforcement has always been a critical aspect of the role of the telecom, and the fraud officer is a key part of that process. Candidates will gain real clarity and understanding – not only on the real role of the fraud team in telecommunications – but how the different facets and dimensions of fraud management works in the real world, and how it should be run to minimize fraud risk, and the industry standard controls required to protect against fraud and enable meaningful forensics in that messy and complicated environment.

Practical Applications

Our commitment is that candidates who take the training seriously, participate enthusiastically in activities, and pass the certification exams will:

• Understand the major categories of data mining/model development techniques and how they are most often applied to fraud forensic investigation situations
• How to develop specifications for Fraud Management System -Requests for Proposal
• How to organize and utilize a Fraud Management System more effectively
• How to identify when a fraud issue should trigger an evidentiary and forensic sequence
• Formal and informal procedures for the collection of data and evidence, the processing of that information, and the development of conclusions for action
  
• The difference in approach, method, and execution for regulatory, criminal, legal, and departmental cases
• Specific protocols unique to sales, marketing, channel, accounting, supply chain, HR, and other intradepartmental fraud incidents

Day at a Glance