Telecom Fraud: Executive Overview
One-Day Telecoms Fraud Executive Briefing: Fraud Standards, Governance, and KPIs
Making Fraud Investment Equal Fraud Protection Putting Management and Finance in Control of Fraud Protection
This high-level overview course will spell out GRAPA's global industry standards for telecoms fraud and the KPIs and Governance Model implemented by successful fraud teams around the world. Executives and Managers will gain clarity about how frauds can be prevented and detected with confidence and integrity and how to ensure they are getting real and significant value from their fraud teams and their investment in the fraud function. Attendees of this one day executive overview will leave with a clear understanding of the hard practical objectives of the fraud function, as well as how it should be organized, managed tracked and rationalized according to industry standards.
GRAPA's Fraud Governance Model lays out how the telecom fraud function can be measured, tracked, rationalized, and prioritized so that it becomes a stable, repeatable process. Management can have real control over how much they spend on fraud because they knows exactly how much protection they gets for their investment.
This executive overview course will spell out GRAPA's global industry standards for telecoms fraud as well as the KPIs and Governance Model implemented by successful fraud teams around the world.
Who should Attend?
The primary audience for this Certification Training consists of telecoms fraud professionals. This includes:
- Fraud managers
- Directors of fraud
- CFOs
- Controllers
- Head auditors
Practical Applications
Our commitment is that candidates who take the training seriously and participate enthusiastically in activities will:
- Understand how to transform fraud from a purely IT/investigative function into one that top management can understand and control
- Learn the professional rules, charter, and conduct for the practice of fraud management in telecommunications
- Understand how to define appropriate scope, responsibility, and boundaries between fraud management and other risk management functions
- Acquire a comprehensive Body of Knowledge associated with the practice of fraud management
- Learn the industry-standard practices for measuring, tracking, and reporting fraud activities in a way that is practical and relevant to top management
- Utilize case studies and examples of how fraud teams organize themselves according to industry standards and map these cases to their environment in order to ensure they understand the practical applications
Course at a Glance
| Telecom Fraud: Executive Overview (TVC101: Making Fraud Investment Equal Fraud Protection) |
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|---|---|---|---|---|---|
| Opening | Defining the Telco Fraud Problem | ||||
| Morning | GRAPA's FMS Fishbone Methodology | ||||
| Late Morning | GRAPA Fraud Standard Controls, Methods, and Principles | ||||
| Afternoon | The Incident and Case Management Lifecycle | ||||
| Late Afternoon | GRAPA's Fraud Governance Model, KPIs, and Framework | ||||
| Closing | Financial and Revenue Impact of Fraud | ||||
Programs
Executive Overview Course Days
Course Information
Certification
Candidates who have at least 6 months of verified work experience in a telecoms-related area and who pass any exams and attend the entire day will be earn 8 hours course credit towards Telco Fraud Analyst (TFA) certification.
For a complete list of Body of Knowledge Certification Credits that can be earned through this course please review TVC101.
Our Promise
Students who take the training seriously, participate enthusiatically in activities, and pass the certification exams will be able to perform all of the practical applications listed under each course description.
Key Concepts
- GRAPA's Fraud Standards and Principles
- GRAPA's Fraud Governance and KPI Model
- Jurisdictional analysis
- Building and using an exploit library
- Identification and understanding of exploit chains
- The Fraud Management Lifecycle (incident management, case management, jurisdictional mapping, malefic and beneficent mappings, controls development, institutional responses, external case escalation)
- Fraud Risk Mapping Methodology: FISH-bone (Fraud Identification and Solutions Hierarchy), upstream and downstream trigger/control point assignment and diagnostics
- GRAPA's Six Standard Fraud Control Methods:
- - Volume/Behavior Controls
- - Accounting Controls
- - Risk Mitigation Controls
- - Independent Verification Controls
- - Logical and Physical Security Controls
- - Deterrent Controls
- Mapping of Fraud risk to the GRAPA Domain Analysis Methodology
- Application of AAA (Authentication, Authorization and Accounting)